In the event that you have not received a satisfactory response from our Support team regarding your concern or grievance, we have designated a Grievance Officer to address such matters. The Grievance Officer for our company is Mr. Sanjib Paul, who can be reached at info@vrattanta.com.
To escalate your issue and contact the Grievance Officer, please follow the process outlined below:
- Send an email to info@vrattanta.com clearly stating the details of your concern or grievance. Include relevant information such as your name, contact details, and a description of the issue you are facing.
- Our Grievance Officer will acknowledge the receipt of your email within 10 business days.
- The Grievance Officer will thoroughly review your concern and conduct an impartial investigation into the matter.
- Based on the findings of the investigation, the Grievance Officer will provide a response within a reasonable timeframe, addressing your concerns and providing a resolution or further course of action, as appropriate.
Note that the Grievance Officer’s decision will be considered final and binding with respect to the resolution of your grievance.
We are committed to addressing any concerns or grievances raised by our customers and ensuring a fair and transparent process. We encourage you to contact our Grievance Officer if you believe your issue has not been adequately resolved through our regular support channels.
Remember to provide all necessary details and supporting documentation to facilitate a prompt and thorough review of your concern.